Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, not burned meaning unused. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mwcandles2023@gmail.com. Please note that returns will need to be sent to the following address: 130 S Patterson Ave #657, Goleta, CA 93116

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mwcandles2023@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. While we will do our very best to help make things right, shipping delays and issues are out of our control. Please review and understand each shipping carrier's policies and transit times and requirements.

Exceptions / non-returnable items

Certain types of items cannot be returned, like personalized items and candles that have been used or burned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mwcandles2023@gmail.com. Thank you for supporting our small business! ❤️